Dear Valued Customers,

 

Thank you for choosing to purchase or commission a custom artwork from Fine Art by Helene. We appreciate your trust in our artistic abilities and dedication to creating something unique for you.

 

As a provider of bespoke artworks, we would like to inform you of our policy regarding returns and exchanges:

 

1. **Custom Nature of Artworks:** Artworks created by Fine Art by Helene are custom-made to meet your specific requirements and preferences. Each piece is crafted with meticulous attention to detail and is unique to your commission.

 

2. **No Returns or Exchanges:** Due to the personalized nature of our artworks, we regret to inform you that we do not accept returns or exchanges. Once the commission process has begun and payment has been made, all sales are final.

 

3. **Quality Assurance:** We strive to ensure that every artwork we create meets our high standards of quality and craftsmanship. To do so we maintain contact at each step of creation of your custom artwork. If, however, you encounter any issues with your purchased or commissioned piece, such as damage during shipping or discrepancies with the agreed-upon specifications, please contact us immediately to discuss potential resolutions.

 

4. **Communication and Feedback:** Throughout the commission process, we encourage open communication to ensure that your vision is realized to your satisfaction. We value your feedback and will make every effort to address any concerns you may have during the creation of your artwork.

 

5. **Legal Obligations:** This policy is in accordance with relevant consumer protection laws and regulations. By engaging in a commission with Fine Art by Helene, you acknowledge and agree to abide by this policy.

 

We appreciate your understanding of our no-return policy on custom artwork. If you have any questions or require further clarification, please do not hesitate to contact us.

 

Thank you for your patronage and support of Fine Art by Helene. We look forward to creating a masterpiece that brings joy and inspiration to your life.

 

Sincerely,

Helene Brenenson​